Reneabouquets Shipping & Shop Policies for all crafts shop purchases.
Minimum Order: Due to the transaction fees credit cards and digital transactions, we have a minimum order amount of $15.00.
Please Note:
*New Way Of Doing Business
All Ship Dates for 2025 are full.
David & Renea are officially Semi-Retired and will be taking and filling orders in a whole new way.
The Website will be open for shopping at all times with a pop up reminder of when orders will process and ship. They will be shipping the 1st and 3rd week of each month that they are open. Once the ship dates are full, that month will close and any orders following that will push to being processed and shipped the next month they are working. An e-mail will be sent out, and the pop up will update as each month fills, so that you can shop and get in line for the next available ship dates.
All Ship Dates for 2025, and for January are full. Orders are being taken for February 2026. Any orders coming in after October 15, 2025 will not process and ship until the 1st or 3rd week of February 2026.
*All September Scheduled Orders Have Shipped
*If your order placed date is August 23, 2025 through August 28, 2025 your order will ship out either week 1 (October 6th - October 10th) or week 3 (October 20- October 24)
*If your order was placed August 29, 2025 through October September 11, 2025 your order will ship out either week 1 (November 3rd-November 7th) or week 3 (November 17th - November 21st).
If your order was placed September 13 through October 15, your order will ship out either week 1 (January 5th-January 9th) or week 3 (January 19th - January 23rd). Year 2026
The Etsy WILL NOT reopen at this time.
Please be sure to subscribe to our e-mails for the up to date info on orders and processing:
https://reneabouquets.com/reneabouquets-subscribe
Thank you so much for supporting small, USA artist made. Hugs ~ Renea
REMEMBER:
We have made the decision to change the way we do business, as we get closer to retiring. September will start that new way. The Website will be open at all times, but we will ONLY be shipping the 1st and 3rd week of each month. Once we have all the orders we can fill that month, any new orders will roll over to the next ship dates. This means that you could be waiting 2 weeks or more for any orders placed according to when you place them in the month, and how quickly the schedule fills with orders.
The Etsy Shop WILL NOT reopen at this time.
Please Note that we have been starting to inventory all outside manufactured items. As those items go out of stock, they will not be restocked and will no longer be available. Please be sure to stock up on your favorites, because once they are gone, they are gone. You will start to see Banners on the items that are "Low In Stock", "Almost Gone" and "Retiring Last Sets". These banners indicate that those items are very close to being extinct.
All Reminders will be sent out via our e-mail system, so Please Be Sure To Subscribe To Our E-mails here:
Subscribe
We promise we will never bombard you with e-mails or sell your information. We know our website is an older slower version, but we refuse to go to one that stores and sells your information. We only send out our special offers, an occasional Design Team Inspiration
E-mail, and information concerning our hours.
(1-3 emails a month).
Refunds And Returns:
No refunds or returns accepted, but here at Reneabouquets we strive to do the right thing where our customers are concerned. If there is any problem with your order arriving safely, please do the following:
1. Immediately take a photo of the issue.
2. Contact us within 24 hours with photo(s) and description of issue.
If your order arrives damaged, it is up to the customer to make sure that it is called to our attention immediately, so that we can file a claims process and ship a replacement. If no replacement is available, the customer will be refunded the full purchase price.
Domestic Shipping:
Shipping is a 3rd party purchase therefore:
**In case of Damage due to USPS negligence** YOU MUST READ THE FOLLOWING CRITERIA, AND DO NOT THROW ANYTHING INCLUDING PACKAGING AND PACKING AWAY** You may have to take all of this to USPS in order for us to proceed with the claim.
If you would like Priority Mail Shipping with insurance to cover anything over the $50.00 that they cover with this service, you must contact us to set up the purchase of the Insurance. If you choose not to purchase Priority Mail Shipping and insurance, no claim can be filed with USPS and no reimbursement will take place.
If your order meets the Priority Mail shipping and insurance purchase criteria, and arrives damaged, it is up to the customer to make sure that it is called to our attention immediately, so that we can file a claims process and ship a replacement. If no replacement is available, the customer will be refunded the full purchase price.
*PLEASE READ:
If customer's purchases total comes to less than $35.00 before shipping costs and taxes are added in, because of all the fees that we must pay on both the listing, the selling, and the shipping of an item, we can not afford to ship it in one of our boxes. When customers make the decision to purchase less than $35.00 worth of products, the order will ship in a padded envelope sandwiched between cardboard. Buyer assumes all risk of damage, and the seller will not be responsible for lost or damaged padded envelope shipping. As always, if your order totals over $35.00 or more before shipping costs are added in, your order will ship boxed. You as the purchaser of the 3rd party service can file a claim for the damage incurred by USPS here:
https://www.usps.com/help/claims.htm
You will need:
Photos of the package damage.
Photos of the inside packing damage.
Photos of the damaged product/s.
Invoice which you can find under your Etsy Account.
Shipping Receipt which I will gladly provide for you.
Please note: DO NOT throw anything away, because USPS may ask you to bring the package in to prove damage.
Information per USPS:
Claims for Loss or Damage
If your insured mailing has been lost or damaged in transit, you may file an insurance claim:
Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance.
By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form.
Evidence of Insurance
You must retain evidence of insurance for your claim. This includes evidence that insurance, COD, Registered Mail, Priority Mail, or Priority Mail Express service was purchased for the mailed package. For a detailed list of acceptable evidence, see “General Filing Instructions” in Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM) 609.
Proof of Value
You must submit proof — such as a sales receipt or paid invoice — showing the value of the article when it was mailed. For a detailed list of acceptable evidence, see “General Filing Instructions” in DMM 609.
For Internet transactions conducted through a web–based payment network, provide a computer printout of the online transaction identifying the purchaser and seller, price paid, date of the transaction, description of the item, and assurance that the transaction status is completed. The printout must clearly identify the web-based payment network provider through which the Internet transaction was conducted.
Proof of Damage or Partial Loss of Contents
You must retain any damaged item, packaging, and all contents until the claim is resolved. If you receive notification from the Postal Service, you will be required to bring the item, packaging, and all contents to a Post Office.
