Business Hours: Open 7 Days A Week, but please note that Processing & Shipping time frames do not include Saturday & Sunday.
Shipping & Processing Time Frame:
Handcrafted Items~Due to the handcrafted nature of my butterflies, dragonflies, die cuts and paper flowers, the processing to ship time is 5-7 business days.
Manufactured and Prepackaged Items-these items will process and ship in 1-3 business days.
Combined Handcrafted & Manufactured Items-ship within the handcrafted Items time frame of 5-7 Business Days.
Refunds And Returns:
No refunds or returns accepted, but here at Reneabouquets we strive to do the right thing where our customers are concerned. If there is any problem with your order arriving safely, please do the following:
1. Immediately take a photo of the issue.
2. Contact us within 24 hours with photo(s) and description of issue.
If your order arrives damaged, it is up to the customer to make sure that it is called to our attention immediately, so that we can file a claims process and ship a replacement. If no replacement is available, the customer will be refunded the full purchase price.
Shipping is a 3rd party purchase therefore:
*PLEASE READ: If customer only purchases 1-2 items and the total comes to less than $15.00 before shipping costs are added in, because of all the fees that we must pay on both the listing, the selling, and the shipping of an item, we can not afford to ship it in one of our boxes. When customers make the decision to purchase less than 3 Items, the order will ship in a padded envelope sandwiched between cardboard. Buyer assumes all risk of damage, and the seller will not be responsible for lost or damaged padded envelope shipping. As always, if you purchase 3 or more items, and your order totals over $15.00 or more before shipping costs are added in, your order will ship boxed.
*Please note **USPS will not allow a claim older than 30 days to be processed, therefore if your package is lost, you must call it to my attention immediately. Any lost package brought to my attention 25 days after shipping will not be refunded. Thank you for your understanding.**
Please note **once the tracking number of the package states that it has been delivered, I am no longer responsible for the package. USPS will not allow the seller to file a claim once a package has been scanned as delivered. Once a package is scanned as delivered, the customer is responsible for contacting the post office and filing a mail theft claim**
Please note **Seller can not be responsible for wrong addresses given at checkout or the customer moving and not leaving a forwarding address. In the event that the order is returned to seller, all shipping and fees accumulated for Etsy and Paypal are non-refundable and a 15% restocking fee will apply to all items purchased.**
*Shipping is calculated by weight. Any orders weighing less than 15 ounces will ship using USPS First Class, any orders weighing 15 ounces or more will ship using USPS Priority Mail. If shipping and handling do calculate excessively, or if shipment can be sent Priority Mail Flat Rate, a shipping refund will be given at the time of shipment, and that will credit to your Paypal Account.
*Please note that shipping is a 3rd party purchase, and that I am not responsible for shipping delays or shipping time frames.
*I will not be responsible for lost or returned packages that have the incorrect address, due to incorrect Paypal Address that is entered in by the customer. If the package is returned, buyer will be responsible for cost of reshipment.
****If you are an International Customer, PLEASE READ: At this time we are not accepting any International Orders until things slow down with the Covid 19 Virus spread and shipping gets back to normal. The extra time that it is taking orders to arrive to our International Customers is longer than usual and has caused customers to complain, and It is just not worth it to have customers upset with us over the 3rd party purchase, shipping, that we have so little control over.
If you place an International Order, the order will automatically be cancelled and your payment will be refunded back to your account. Thank you for your understanding.**
I ship Internationally, but I am not responsible for the shipment times, orders being held in customs, or any customs fees or dues. Those are the sole responsibility of the customer.
If items are lost or delayed, it will be up to the customer to contact their local postal service or customs office.
I will not be responsible for lost or returned packages that have the incorrect address, due to incorrect Paypal Address that is entered in by the customer. If the package is returned,
We apologize, but No refund will be given to International Customers unless the package is returned to us. If the package is returned to us, a refund will be issued, but shipping costs are a 3rd party purchase and will not be a part of that return.
We do not purchase any shipping extras like insurance or required signatures unless the customer requests it and pays for the extra service. Customer must make these arrangements before making their purchase.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.