Reneabouquets Shipping & Shop Policies for all crafts shop purchases.
Business Hours: Open 7 Days A Week, but please note that Processing & Shipping time frames do not include Saturday & Sunday.
Shipping & Processing Time Frame:
Handcrafted Items~Due to the handcrafted nature of my butterflies, dragonflies, die cuts and paper flowers, the processing to ship time is 5-7 business days.
Manufactured and Prepackaged Items-these items will process and ship in 1-3 business days.
Combined Handcrafted & Manufactured Items-ship within the handcrafted Items time frame of 5-7 Business Days.
Refunds And Returns:
No refunds or returns accepted, but here at Reneabouquets we strive to do the right thing where our customers are concerned. If there is any problem with your order arriving safely, please do the following:
1. Immediately take a photo of the issue.
2. Contact us within 24 hours with photo(s) and description of issue.
If your order arrives damaged, it is up to the customer to make sure that it is called to our attention immediately, so that we can file a claims process and ship a replacement. If no replacement is available, the customer will be refunded the full purchase price.
Shipping is a 3rd party purchase therefore:
**In case of Damage due to USPS negligence** YOU MUST READ THE FOLLOWING CRITERIA, AND DO NOT THROW ANYTHING INCLUDING PACKAGING AND PACKING AWAY** You may have to take all of this to USPS in order for us to proceed with the claim.
If your order totals over $50.00 and you want insurance to cover the rest of the purchase, you must contact us to set up the purchase of the Insurance. If you choose not to purchase insurance on orders totaling over $50.00 and damage occurs due to USPS negligence, then you will only be reimbursed up to $50.00 of the purchase price.
If your order meets the over $20.00 before shipping and taxes, purchase criteria, and arrives damaged, it is up to the customer to make sure that it is called to our attention immediately, so that we can file a claims process and ship a replacement. If no replacement is available, the customer will be refunded the full purchase price.
If customer only purchases 1-2 items and the total comes to less than $20.00 before shipping costs and taxes are added in, because of all the fees that we must pay on both the listing, the selling, and the shipping of an item, we can not afford to ship it in one of our boxes. When customers make the decision to purchase less than 3 Items, the order will ship in a padded envelope sandwiched between cardboard. Buyer assumes all risk of damage, and the seller will not be responsible for lost or damaged padded envelope shipping. As always, if you purchase 3 or more items, and your order totals over $20.00 or more before shipping costs are added in, your order will ship boxed, and will be insured up to $50.00. You as the purchaser of the 3rd party service can file a claim for the damage incurred by USPS here:
You will need:
Photos of the package damage.
Photos of the inside packing damage.
Photos of the damaged product/s.
Invoice which you can find under your Etsy Account.
Shipping Receipt which I will gladly provide for you.
Please note: DO NOT throw anything away, because USPS may ask you to bring the package in to prove damage.
Information per USPS:
Claims for Loss or Damage
If your insured mailing has been lost or damaged in transit, you may file an insurance claim:
Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance.
By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form.
Evidence of Insurance
You must retain evidence of insurance for your claim. This includes evidence that insurance, COD, Registered Mail, Priority Mail, or Priority Mail Express service was purchased for the mailed package. For a detailed list of acceptable evidence, see “General Filing Instructions” in Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM) 609.
Proof of Value
You must submit proof — such as a sales receipt or paid invoice — showing the value of the article when it was mailed. For a detailed list of acceptable evidence, see “General Filing Instructions” in DMM 609.
For Internet transactions conducted through a web–based payment network, provide a computer printout of the online transaction identifying the purchaser and seller, price paid, date of the transaction, description of the item, and assurance that the transaction status is completed. The printout must clearly identify the web-based payment network provider through which the Internet transaction was conducted.
Proof of Damage or Partial Loss of Contents
You must retain any damaged item, packaging, and all contents until the claim is resolved. If you receive notification from the Postal Service, you will be required to bring the item, packaging, and all contents to a Post Office.