Refunds And Returns:

No refunds or returns accepted, but here at Reneabouquets we strive to do the right thing where our customers are concerned. If there is any problem with your order arriving safely, please do the following:
1. Immediately take a photo of the issue.
2. Contact us within 24 hours with photo(s) and description of issue.

​

​

If your order arrives damaged, it is up to the customer to make sure that it is called to our attention immediately, so that we can file a claims process and ship a replacement. If no replacement is available, the customer will be refunded the full purchase price. 

​

Domestic Shipping: 

​

 

Shipping is a 3rd party purchase therefore:

​

**In case of Damage due to USPS negligence** YOU MUST READ THE FOLLOWING CRITERIA, AND DO NOT THROW ANYTHING INCLUDING PACKAGING AND PACKING AWAY** You may have to take all of this to USPS in order for us to proceed with the claim. 

​

If your order totals over $50.00 and you want insurance to cover the rest of the purchase, you must contact us to set up the purchase of the Insurance. If you choose not to purchase insurance on orders totaling over $50.00 and damage occurs due to USPS negligence, then you will only be reimbursed up to $50.00 of the purchase price.

If your order meets the over $25.00 before shipping and taxes, purchase criteria, and  arrives damaged, it is up to the customer to make sure that it is called to our attention immediately, so that we can file a claims process and ship a replacement. If no replacement is available, the customer will be refunded the full purchase price.

 

*PLEASE READ:

​

 If customer's purchases total comes to less than $25.00 before shipping costs and taxes are added in,  because of all the fees that we must pay on both the listing, the selling, and the shipping of an item, we can not afford to ship it in one of our boxes. When customers make the decision to purchase less than $25.00 worth of products, the order will ship in a padded envelope sandwiched between cardboard. Buyer assumes all risk of damage, and the seller will not be responsible for lost or damaged padded envelope shipping. As always, if  your order totals over $25.00 or more before shipping costs are added in, your order will ship boxed, and will be insured up to $50.00.  You as the purchaser of the 3rd party service can file a claim for the damage incurred by USPS here:
https://www.usps.com/help/claims.htm
You will need:
Photos of the package damage. 
Photos of the inside packing damage.
Photos of the damaged product/s.
Invoice which you can find under your Etsy Account.
Shipping Receipt which I will gladly provide for you.
Please note: DO NOT throw anything away, because USPS may ask you to bring the package in to prove damage.

Information per USPS:
Claims for Loss or Damage
If your insured mailing has been lost or damaged in transit, you may file an insurance claim:

Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance.

By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form.

Evidence of Insurance

You must retain evidence of insurance for your claim. This includes evidence that insurance, COD, Registered Mail, Priority Mail, or Priority Mail Express service was purchased for the mailed package. For a detailed list of acceptable evidence, see “General Filing Instructions” in Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM) 609.

Proof of Value

You must submit proof — such as a sales receipt or paid invoice — showing the value of the article when it was mailed. For a detailed list of acceptable evidence, see “General Filing Instructions” in DMM 609.

For Internet transactions conducted through a web–based payment network, provide a computer printout of the online transaction identifying the purchaser and seller, price paid, date of the transaction, description of the item, and assurance that the transaction status is completed. The printout must clearly identify the web-based payment network provider through which the Internet transaction was conducted.

Proof of Damage or Partial Loss of Contents

You must retain any damaged item, packaging, and all contents until the claim is resolved. If you receive notification from the Postal Service, you will be required to bring the item, packaging, and all contents to a Post Office.

*Please note **USPS will not allow a claim older than 30 days to be processed, therefore if your package is lost, you must call it to my attention immediately. Any lost package brought to my attention 25 days after shipping will not be refunded. Thank you for your understanding.**

Please note **once the tracking number of the package states that it has been delivered, I am no longer responsible for the package. USPS will not allow the seller to file a claim once a package has been scanned as delivered. Once a package is scanned as delivered, the customer is responsible for contacting the post office and filing a mail theft claim**

Please note **Seller can not be responsible for wrong addresses given at checkout or the customer moving and not leaving a forwarding address. In the event that the order is returned to seller, all shipping and fees accumulated for Etsy and Paypal are non-refundable and a 15% restocking fee will apply to all items purchased.**

​

 

*Shipping is calculated by weight. Any orders weighing less than 15 ounces will ship using USPS First Class, any orders weighing 15 ounces or more will ship using USPS Priority Mail. If shipping and handling do calculate excessively, or if shipment can be sent Priority Mail Flat Rate, a shipping refund will be given at the time of shipment, and that will credit to your Paypal Account.

​

​

*Please note that shipping is a 3rd party purchase, and that I am not responsible for shipping delays or shipping time frames.

 *I will not be responsible for lost or returned packages that have the incorrect address, due to incorrect Paypal Address that is entered in by the customer. If the package is returned, buyer will be responsible for cost of reshipment.

​

 

International Shipping: 

​

PLEASE NOTE: The Only International Shipping We Are Doing At This Time Is To Canada.  Until Delivery With USPS gets better and is not causing us so many issues, all other International Shipping to any other Countries Is Suspended. Thank you for your understanding.

 

****If you are an International Customer, PLEASE READ: Due to the change in VAT Rules We are no longer shipping Internationally to the European Union (EU) which includes:
Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden
If you place an International Order to any of the countries, the order will automatically be cancelled and your payment will be refunded back to your account. Thank you for your understanding.**

I ship Internationally, but I am not responsible for the shipment times, orders being held in customs, or any customs fees or dues. Those are the sole responsibility of the customer. 

​
 

If items are lost or delayed, it will be up to the customer to contact their local postal service or customs office.

​
 

I will not be responsible for lost or returned packages that have the incorrect address, due to incorrect Paypal Address that is entered in by the customer. If the package is returned,

We apologize, but No refund will be given to International Customers unless the package is returned to us.  If the package is returned to us, a refund will be issued, but shipping costs are a 3rd party purchase and will not be a part of that return.

​

We do not purchase any shipping extras like insurance or required signatures unless the customer requests it and pays for the extra service. Customer must make these arrangements before making their purchase.

​

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

​